This Is America’s Favorite Burger Chain, According to Customers — Eat This Not That

By Ghuman

Introduction

If you’re looking for the best burger in America, you’ve come to the right place. In this article, we’ll be exploring the top burger chains in the United States according to customers. We’ll be looking at the most popular chains, their menu items, and what makes them stand out from the competition. So, if you’re looking for the best burger in America, you’ll want to read on to find out which chain is America’s favorite.

This Is America’s Favorite Burger Chain, According to Customers — Eat This Not That

When it comes to burgers, Americans have a lot of choices. From fast food chains to gourmet restaurants, there are plenty of options to satisfy your craving for a juicy patty. But which burger chain is the favorite among customers? According to a recent survey, the answer is In-N-Out Burger.

The survey, conducted by Eat This Not That, asked over 1,000 Americans to name their favorite burger chain. In-N-Out Burger came out on top with a whopping 33 percent of the vote. The California-based chain is known for its fresh ingredients and simple menu, which includes burgers, fries, and shakes. The chain also has a cult-like following, with fans flocking to its locations for a taste of its signature burgers.

Coming in second place was Shake Shack, with 18 percent of the vote. The New York-based chain is known for its high-quality burgers, shakes, and fries. It also has a wide variety of menu items, including hot dogs, chicken sandwiches, and salads. The chain has become increasingly popular in recent years, with locations popping up all over the country.

Rounding out the top three was Five Guys, with 15 percent of the vote. The Virginia-based chain is known for its fresh, made-to-order burgers and fries. The chain also has a wide variety of toppings, including bacon, cheese, and jalapenos. Five Guys has become a popular choice for those looking for a quick and tasty burger.

So there you have it: In-N-Out Burger is America’s favorite burger chain, according to customers. Whether you’re looking for a classic burger or something a little more adventurous, these three chains have something for everyone. So the next time you’re in the mood for a burger, you know where to go.

When it comes to making customers happy, biggest burger empires in America aren’t necessarily the most successful ones. In fact, according to customer feedback, the award for America’s favorite burger destination goes to a mid-sized chain with fewer than 1,000 nationwide locations.

A new set of data collected by tech and marketing company Merchant Centric showed that fast-food brand Culver’s scored highest among America’s burger chains in terms of customer satisfaction in 2021. 

The company analyzed more than 23 million customer reviews from Google, Facebook, TripAdvisor, and Yelp in order to find brands excelling in categories like food quality and flavor, staff demeanor, timeliness, price/value, and loyalty.

Related: 9 Burger Chains With the Best Quality Meat In America

Culver's
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Wisconsin-based Culver’s wowed the guests who dined at its 882 locations, averaging an impressive score of 4.34 out of 5. To put it in perspective, Sonic Drive-In came in second with a much lower 3.69 average rating. It’s clear customers enjoyed their experience at Culver’s above all the others.

As for some of the other burger chains that scored high marks, Mooyah (4.43), Five Guys (4.21), and Fuddruckers (4.19) topped the fast-casual segment. 

On the other hand, Wayback Burgers (3.86), Smashburger (3.77), and Steak ‘n Shake (3.74) have much room for improvement, having scored on the lower end of the customer satisfaction spectrum. Surprisingly, behemoth Burger King earned the lowest score in the fast-food realm with an underwhelming 3.34 average rating—proving, once again, that size doesn’t equal quality.

Generally, the majority of fast-food establishments experienced a drop in customer satisfaction between January 2021 and December 2021, although burger chains specifically fared better than other restaurant categories, data showed.

Don’t make a tough morning any worse. Be sure to steer clear of the 5 Worst Fast-Food Breakfasts to Stay Away From Right Now.

Amber Lake

Amber Lake is a staff writer at Eat This, Not That! and has a degree in journalism from UNF in Jacksonville, Florida. Read more