Introduction
Trader Joe’s is a beloved grocery store chain known for its unique products and friendly customer service. But what many people don’t know is that Trader Joe’s employees have to follow some pretty bizarre rules. From the way they dress to the way they interact with customers, Trader Joe’s has some pretty strict guidelines for its employees. In this article, we’ll take a look at 12 of the most bizarre rules Trader Joe’s employees have to follow. From the way they greet customers to the way they stock shelves, these rules may surprise you. So, let’s take a look at what it takes to be a Trader Joe’s employee.
12 Bizarre Rules Trader Joe’s Employees Have to Follow
Trader Joe’s is known for its unique selection of products, friendly customer service, and quirky atmosphere. But what many customers don’t know is that the employees of the popular grocery store have to follow some pretty strange rules. Here are 12 bizarre rules Trader Joe’s employees have to follow.
1. No Name Tags
Trader Joe’s employees are not allowed to wear name tags. This is because the company wants customers to feel like they are shopping in a friend’s home, not a store.
2. No Free Samples
Trader Joe’s employees are not allowed to give out free samples. This is to prevent customers from taking advantage of the free samples and not buying anything.
3. No Discounts
Trader Joe’s employees are not allowed to give discounts to customers. This is to ensure that all customers are treated equally and fairly.
4. No Talking About Prices
Trader Joe’s employees are not allowed to talk about prices with customers. This is to prevent customers from haggling over prices and to ensure that all customers pay the same price.
5. No Eating on the Job
Trader Joe’s employees are not allowed to eat while on the job. This is to prevent customers from feeling like they are being watched while they shop.
6. No Sitting on the Job
Trader Joe’s employees are not allowed to sit while on the job. This is to ensure that employees are always available to help customers.
7. No Cell Phones
Trader Joe’s employees are not allowed to use their cell phones while on the job. This is to ensure that employees are focused on helping customers and not distracted by their phones.
8. No Personal Shopping
Trader Joe’s employees are not allowed to do their own personal shopping while on the job. This is to ensure that employees are focused on helping customers and not taking advantage of their position.
9. No Talking About Other Stores
Trader Joe’s employees are not allowed to talk about other stores while on the job. This is to ensure that customers are focused on shopping at Trader Joe’s and not comparing prices with other stores.
10. No Complaining
Trader Joe’s employees are not allowed to complain while on the job. This is to ensure that customers have a pleasant shopping experience and are not put off by negative attitudes.
11. No Unauthorized Discounts
Trader Joe’s employees are not allowed to give unauthorized discounts to customers. This is to ensure that all customers are treated equally and fairly.
12. No Unauthorized Returns
Trader Joe’s employees are not allowed to accept unauthorized returns from customers. This is to prevent customers from taking advantage of the store’s return policy.
Trader Joe’s is known for its unique selection of products, friendly customer service, and quirky atmosphere. But what many customers don’t know is that the employees of the popular grocery store have to follow some pretty strange rules. From no name tags to no unauthorized returns, these 12 bizarre rules Trader Joe’s employees have to follow are sure to surprise you.
People who love Trader Joe’s really love Trader Joe’s, and honestly, what’s not to love? It’s affordable, has great snacks, grocery short-cuts, a freezer section with lots of simple and delicious meals, and of course, well-priced wine. It’s also staffed by the most friendly, helpful employees, but we can’t help wondering if it’s as great to work there as it is to shop there. Read on to find out what it’s like to work there and what kind of bizarre rules Trader Joe’s employees have to follow.
While we might see the tropical-influenced shirts as part of the fun of Trader Joe’s, the distinctions between the shirts actually represent rank in the Trader Joe’s hierarchy, according to Spoon University. Rank-and-file staffers, known as “crew members” have to wear solid color t-shirts with flowers on the back, while the store leaders are the ones wearing the button-down Hawaiian print shirts.
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If you’ve shopped at TJ’s, you’ve heard those cheery bell tones playing over the store’s loudspeaker. But you’ve probably wondered what, if anything, do they mean? According to a post on Reddit, basically, they’re there to tell the workers what to do. If you hear one bell, it means the lines are backed up and someone needs to head up front and open another register, two bells mean a cashier needs help from anyone available and three bells mean a crew leader is needed.
If a shopper wants to try a product that doesn’t need to be cooked, they can tell a crew member they want to try it, and the box will be opened for the customer. If the customer doesn’t buy it, it has to be pulled from the floor and ends up in the break room. Needless to say, Trader Joe’s employees love this rule!
According to a reddit post, from a person who claims to have worked at the grocery store for a decade, raises come twice a year, and the raise changes, “In one review cycle it might be 60 cents, the next one may be 80 cents. Just depends on how well the company is doing.”
To get a raise, you need to focus on three specific areas, according to a former employee, who wrote, “They judge you in 3 areas: Customer experience, productivity, and working as part of a team. If you fall short on even one of these categories it means no raise. You can be the fastest at stocking shelves, give the best customer experience, but if you find yourself constantly quarreling with other crew members, don’t expect a raise.”
If you’re a staffer at Trader Joe’s you’ll get 10% off your groceries at the store, which is a nice bonus. However, this discount may or may not cover alcohol, depending on the state the store is in and local laws.
A worker told Refinery29 that the California-based company also offers a pretty generous 18 percent discount off of your phone bill—but apparently, that only applies if you’re a Verizon customer.
All of the signs and art you see at your Trader Joe’s location are created by someone at the store, according to an employee. “We create shelf tags, murals, chalkboard signs, coloring pages for kids to take home, and much more,” one employee explained.
Several employees noted that they’ll often be recognized by customers when they’re not working, and they feel like local celebrities. However, one employee told Refinery29 that the company takes advantage of this, “You kind of become a local celebrity, and the company knows that—they often remind us we’re representing the store even in our off hours, and that unwanted pressure can feel strange.”
An employee told Business Insider that they are encouraged to be nice and engage with customers, even sharing that they’ve “discussed politics, religion, movies, philosophy, parenting, and so many other things, all while bagging people’s groceries.” As long as somewhere in that conversation the crew is emphasizing the values of Trader Joe’s, and the customer isn’t unhappy, they have the freedom to talk about what they want.
In another Reddit post, an employee shares that working at Trader Joe’s can be a very physical job. You’ll get in shape fast if you’re not, as they say, “about half your day is moving heavy boxes of merchandise to put on shelves.”
There’s no getting around it, as anyone who has worked in retail knows, the hours are difficult. Schedules change week to week, and employees could work shifts that start as early as 4 or 5 in the morning or end as late as midnight.
READ MORE: The Unhealthiest New Trader Joe’s Foods, According to Dietitians
Tanya Edwards